Frequently Asked Questions
I've never done a spin class - will I manage it?
Absolutely! Our instructors are there as a guide, and have your back. You work as hard as you can manage and that's all that matters - the exercise is for you and no-one else.
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If it's your first class, arrive 10 minutes early and someone will show you how to set up your bike and make sure you're comfortable before we start.
What do I wear?
Anything you feel comfortable in - we recommend comfortable trainers but other than that, it's completely up to you!
What do I bring?
Water is a must, you'll get thirsty! And also a towel to keep yourself dry, there's a good chance you're going to get sweaty.
Do I need to be a member of any of the gyms?
Nope, we have that covered. Just pay for your class through us and that’s all you need to do.
Are there changing facilities & showers?
Yes! At both of our locations you have access to the changing rooms and even the showers if you would like to use them.
Cancellation Policy
You can cancel up to 8 hours before a class starts for a refund, if you cancel after that you will not receive one. This applies to both single class payments and package credits. This is to make sure we have optimal opportunity to get someone else into the class but also allows you enough time beforehand to cancel should you need to.
To cancel bookings made through the website, log in and head to "My Bookings", click on "Manage" on a booked class and then click "Cancel".
If you are a member and have joined our space on the Fit by Wix app, you can cancel a class by tapping on your booked class, then tapping "Cancel Booking".
You can get the app and join The Cycle Pit space by clicking here
Booking and Waiting List
You can book through our website but if there happens to be a waiting list, to join it you will need get the "Fit By Wix" app and join our space on there.
You'll then receive a notification when a space becomes available, and have 15 minutes to take the slot before the next person on the list is offered it.
You can get the app and join The Cycle Pit space by clicking here